Frequently Asked Questions.

Know everything about 4WOODS Europe silicone dolls.

How are the dolls manufactured ?

The dolls of 4WOODS Europe are  100% handcrafted. They are entirely made by hand, from the assembling of the skeleton, going through the casting and demoulding, up to the finishes. Each doll is produced at the request of our customers, according to each of its demands. 

PRICE OF THE DOLLS, HOW TO ORDER, PAYMENT :

What are the prices of the dolls ?
The prices of the different bodies,  the customization options and delivery are indicated on our “Price list” page. 

With what accessories are the dolls delivered ?

All our dolls come with:

• a cotton carrying case
• a set of lingerie
• a beauty kit ( hairbrush, perfumed powder )
• a kit for repair in case of small tear of the silicone
• a wig of your choice
• an explanatory leaflet

We advise you to keep the delivery cardboard box , if you wish to store your doll in good conditions.

How do I order ?

To order, simply contact us by phone or email, we will be delighted to help you in the elaboration of your order.
Tel: 06 83 64 36 11 (do not hesitate to leave us a message because we often have hands in silicone!)
Email: 4wds.contact@gmail.com

What are the accepted means of payment ?

• Bank check (France only),
• Bank transfer, – Money order,
• Paypal (on prior request).

Is it possible to see dolls before ordering ?

Of course, our workshop is located in the Lyon region, and we can welcome you by appointment. Just contact us to make an appointment.

DELIVERY (TIME AND ORGANIZATION), PARCELS:

What is the price of a home delivery?

It is 150 € TTC for the whole of Europe (including Switzerland), for the other countries the price of the delivery is established on estimate.

What is the delivery delay ?

The average delivery time is 8 weeks after receipt of your order form and total or partial payment. This time may be longer or shorter depending on the variable amount of production.

In which packaging are the dolls delivered?

The dolls are delivered in a doubling reinforced cardboard box  that you can keep for storage. The feet and the hands of the dolls are packed in protective film, then the doll is slipped into its carrying case. The whole is positioned in bubble wrap, inside the carton. To this day, we have experienced no transportation incidents, thanks to this solid packaging method.

What are the dimensions of the package (size, weight)?

The complete doll (body + 1 or 2 faces + accessories) is delivered in a package of 159 cm x 60 cm x 30 cm, for a total weight not exceeding 40 kg.

How do I know or organize the exact delivery date of my order?

As soon as your doll is manufactured and checked one last time, then packed and ready to be delivered to you, we contact you by mail or telephone (according to your choice) in order to organize together a delivery by carrier at the date of your convenience (between 10 am and 6 pm, excluding weekends and public holidays). We can also deliver it to you ourselves for a fee which will depend on the distance to be traveled.

How does home delivery work?

The delivery is provided by a private company, at the date of your convenience (excluding weekends and public holidays). You will be able to know the status of the delivery of your parcel in real time, thanks to the tracking number  that we will send you by e-mail as soon as the delivery will be engaged. The carrier undertakes to deliver your parcel to your door.

Is the package discreet? Does the deliverer know the contents of the package?

The deliverer does not  know the contents of the package. Only the mention “mannequin” is indicated on the (obligatory) delivery slip, and self- adhesive labels marked “Fragile” are placed on  the package. These precautions ensure proper handling during transport.

What if, despite all my arrangements, I am absent on delivery?

We still consider this situation, and for this reason we communicate your telephone number (mobile or fixed) and your e-mail  to the carrier, so that the deliverer can contact you in case of absence. You will then be able to request either a second delivery  (free of charge) or to collect the parcel at the nearest point of delivery.

I do not wish my neighbors  see the package on the day of delivery. Can I request a delivery at a pick-up point?

Yes, the delivery company we use offers withdrawal points allover Europe. If you wish, we can have the parcel delivered to the pick-up point closest to you. You will be contacted by the delivery company as soon as the parcel arrives.

Can I pick up my doll directly from your premises?

Of course, we welcome you in our workshop as soon as your doll is ready.

What are your delivery areas?

We can deliver your doll anywhere in the world, at different rates according to defined areas, and if the regulations of your country do not prohibit the importation of erotic products. Check with your local customs office.

DOLLS OPTIONS  AND MAINTENANCE: 

What options are available for dolls?

All customization options are detailed on the “Options” page.

What is the “articulated hands” option?

When articulated, the hands have flexible metal rods within the structure. Thus equipped, the hands of our dolls can grasp light objects such as a glass. All natural positions of the hand are made possible. This option is priced at 359 € TTC. Without this equipment, the hand is “soft”, since only made of silicone.

Is it possible to make up dolls with ordinary makeup?

The dolls are already carefully made up with a permanent product. But you can easily add ordinary make-up such as  lipstick, blusher and eye shadow, mascara, kohl pencil … The only product to avoid is the lipstick “gloss”, because it will inevitably flow on the silicone. If you want to make up your doll frequently, you can also order a doll with a natural face, without any make-up.

 Is it possible to perfume dolls?

There are a multitude of compositions of perfumes, all more or less concentrated in alcohol, and which can alter the silicone, or give it an irreversible shiny appearance. We recommend perfuming dolls in non-visible areas (under the head, behind the ears, under the hair) or on clothes

Is the color of the nails polish permanent?

No, it is an ordinary varnish which you can remove with a solvent and a soft cotton. You can therefore easily change the color of the nail polish of the hands.

Do the toes have nails?

We offer an  option for additional nail laying on the toes. Caution this option may make it harder to wear certain shoes.

I would love to buy clothes and lingerie for my doll. What size should I take?

The measurements of the dolls are different from one body to the other, they are indicated on each body.

Is it easy to dress dolls?

If the manipulation seems difficult to you in the first time, it is normal, you will first have to get used to the different movements of your doll. However, very tight-fitting and non-elastic clothing, which are not provided with slides or laces, will be the only ones to be avoided. For the rest, a little habit will be enough.

Are the hair of the dolls permanently implanted, or are they wigs?

These are wigs, which you can lay and remove very easily, and that remain attached to the doll whatever its position. So you can change  your doll’s hairstyle. Each doll comes with the wig of your choice, and you can optionally order several wigs.

Can I choose the shape and color of pubic hair of my doll?

Yes, we offer several forms: natural, neat, shaved, and three colors: black, red and blonde.

Is it possible to pierce the silicone of the dolls, to make them wear earrings or any other piercing?

Yes, you can pierce the silicone in any place (face, ears, sex …) Be sure to take enough material for the piercing, and not to tear the silicone during handling.

How to maintain my doll?

The silicone used for our dolls does not require any special maintenance. To clean your doll, soapy water (bubble bath or washing up liquid) is enough to remove all dust. After drying completely in a dry place, your doll will regain all its freshness 🙂

How to clean my doll after sexual use?

If you opt for the realistic vagina, your doll will be delivered with a cleaning maintenance bulb. After use, it will be enough to clean the inside of the vagina with hot water, and your doll will be ready again.

For the extractable vagina, simply remove the vagina to pass under the hot water, then let it dry in the open air. Replace it in the doll, and it is ready again!

Is it possible to change the orientation of the eyes of the dolls?

Yes, delicately by hand, because the eyes are not fixed in the silicone casing.

Do not hesitate to contact us for any further information, we will be happy to answer to all your questions!

WARRANTIES:

What are the guarantees ?

1. Your package is guaranteed against theft, loss and damage throughout its transport to the final destination,
2. All our products are minutely detailed before delivery at home, and if a manufacturing defect is found, we inform you and immediately ask for a standard exchange with our suppliers.
3. The product you receive will not have manufacturing defects or hidden defect.
4. Each doll is delivered with a maintenance kit, a repair kit for small tears and conditions of use to be strictly observed.
5. Careful use and care are also guarantees for many years of doll existence.
6. Damage must be reported within 3 days of receipt of the package for a standard exchange.

Do you offer after-sales service?

Of course ! And we are almost the only ones in Europe to offer real after-sales service! We make our dolls and of course we perfectly know how to maintain and repair them. Know that everything is repairable on our silicone dolls, our interventions are so meticulous that they are almost invisible.

Are  the dolls fragile?

As its name suggests, the goal of a hyperrealistic doll is to get as close as possible to reality: tactile touch, softness and suppleness, aesthetics of all parts of the body, going through all details such as the hands , the feet, the sex, the joints … The hyperrealism also passes by the possibility of installing the doll in multiple positions while preserving a natural aspect. Each model is therefore equipped with a very  sophisticated articulated skeleton. All these qualitative attributes impose precautions of use. The dolls we propose are works of art to be treated with an appropriate thoughtfulness. Our dolls are not made of cast iron but they are very resistant if you take care of them.

Are dolls easy to handle?

The doll is positioned quite easily, within certain limits not to be exceeded. These limits are clearly indicated in the conditions of use provided with each doll. For example, as with all silicone dolls,  an excessive spacing of the legs could lead to a tear at the level of the sex. The internal metal skeleton allows a great number of positions but never force on the joints, at the risk of breaking the silicone casing. The weight of the dolls is voluntarily high enough to offer a poise close  to reality, but accordingly requires some effort for manipulation.

What is the lifetime of your dolls?

The silicone used for our dolls is a durable material, it resists extreme temperatures and does not deform with time. However, certain basic rules of use – clearly defined in our instructions for use – must be observed to ensure the longevity to the dolls. It is therefore impossible to give them a precise lifetime, since this depends above all on the care taken during the manipulations.

Is the silicone used for your dolls deforme itself over time?

The silicone used to make our dolls is perfectly studied to obtain a result rather flexible for realistic joints, without deforming in time. For example, the fingers of the hands will not stick together if the doll is not handled for a certain time. The only precaution is to ensure that the doll is not left too long (several days) on a relief support, such as a rattan chair, to avoid any marks on the legs or the back.